There are projects that, only after the handover, do I realize that the journey has only just begun. And the chairman office at Proce is one of them. As the architect who directly created that space, I witnessed how every detail was taken care of not only on the completion day. But also throughout the after-sales and warranty process. From the changes in materials, lighting. To each special request of the president. Everything was received and handled by Proce with the spirit of absolute companionship. That is the reason why our after-sales service has become an inseparable part of the president’s office interior experience.
1. The day I received the chairman office project
When I recall the day I received the project to design the president’s office, I still feel the same excitement as the first time I touched a space of such great magnitude. I am an architect of Proce, more than ten years pursuing projects for senior leaders. What keeps me going today is not only the love for architectural lines. But also the passion to create spaces that truly reflect the identity and demeanor of the head of the organization.
That day, the president contacted Proce with a brief but challenging request: “I need an office that is sophisticated and luxurious but exudes the steadfastness of a leader.” From that moment, I understood that this was no longer a design project. It was a journey to build a personal image and emotion. Proce’s philosophy has always been clear: we do not sell furniture, but create a complete experience. From the first drawing, the construction process, to the installation of the last item. Everything must be in harmony like a symphony. And when faced with this challenge, I always clearly felt my responsibility: to turn the president’s wishes into a living and working space with depth.
>> See more: The difference between Proce’s president’s office design and other units.
2. The completion stage of the chairman office – The moment of handover and the promise of quality
On the day of handing over the office, I walked into the newly completed space with both excitement and pride. The lighting was adjusted just enough to highlight each wood grain and elegant wall. The chairman’s desk and chair were placed in the center, prominent but not ostentatious. The technical system operated smoothly behind the meticulous finishing. I accompanied the chairman through every corner. Introducing the material selection, surface treatment, and every functional detail hidden behind the sophisticated appearance.
The president nodded in satisfaction, but then he paused, asking a question that I will never forget: “Does Proce have a commitment to accompany us in the future?” I smiled, because that is what Proce is always proud of. I gently explained our after-sales policy: standard warranty for each item. Regular maintenance to keep the space running perfectly. And a commitment to support any problems within 24 – 48 hours. I said that with Proce, those promises are not procedures, but culture. We accompany our customers for a long time. Protect the value of the space we create, like protecting the honor of our profession.
3. Unexpected incident 6 months after handing over the chairman office
Six months after the project handover, one morning while I was reviewing the new design, the phone suddenly rang. Seeing the chairman’s name displayed, I suddenly stopped. A feeling of anxiety and a little responsibility crept in. His voice was calm but enough for me to understand that the problem was not small. The wooden cabinet system showed signs of slight warping due to changes in humidity. And some of the hidden LED systems became flickering after a period of use. After hearing that, my heart tightened a little. As the architect in charge of the project. I was not only worried about the technical aspects, but more importantly, I felt like I had to keep Proce’s promise.
That space was my “brainchild”. And any problems that arose became my personal responsibility. I immediately informed the technical team. Within minutes, the plan was activated: re-check the status within 24 hours. Assign specialized technicians to each item and prepare an assessment report with a detailed treatment plan. At that moment, I was no longer worried. Instead, I switched to a state of readiness. Because I knew Proce would never let customers stand alone in the face of problems.
>> See more: Analysis of leadership portrait in interior design of president’s office.
4. Proce and the “rescue” of the leadership space
As planned, Proce’s technical team was at the president’s office on time. I accompanied them, observing every step as a guardian of the work I created. The technical brothers worked with absolute concentration. Checking the humidity, re-measuring the curvature, treating the cabinet surface with the moisture retention and re-balancing technique. Usually only applied to high-end wood products.
As for the LED part, they decided to replace it all with a more advanced version. Better heat dissipation and longer warranty period. I watched how they worked carefully, meticulously and especially always kept respect for the leadership space. All tools were lined with anti-scratch pads. Every movement was calculated so as not to disturb the layout. At that moment, I realized that Proce’s “companionship” spirit does not lie in solemn commitments. But clearly appears in every consistent action. From the first brick laying to each step of care and handover later. As an architect, I really feel proud of my team. They are the ones who are protecting the honor of the Proce brand with their own passion and enthusiasm.
5. Not only repair, Proce also upgrades the experience for each customer
Just 24 hours later, the president returned to the office to check. I stood in the corner of the room, observing his reaction. As his eyes scanned every detail, from the wooden cabinets that had been rebalanced to a flat level. To the new LED strip that was both sharp and stable. I clearly saw the surprise and satisfaction of the leader right before my eyes. Not only were all the problems resolved neatly. But the entire space seemed to have been upgraded to another level of value.
The president smiled, his resolute nod saying more than any compliment. He shared that Proce’s dedication made him feel appreciated. And that reinforced his absolute trust in the Proce brand. From this experience, he decided to continue choosing Proce for the company’s new interior items. Hearing those words, I understood that the greatest value is not in fixing problems. But in how we protect the customer experience. For Proce, after-sales service is not an additional cost. It is an investment to build a sustainable and trustworthy relationship over time.
>> See more: Proce’s commitment to standard design for the president’s office.
6. The values that create Proce’s after-sales service
For Proce, handover is never the end. It is just the starting point of a long journey with customers to care for and nurture the workspace. Within Proce’s after-sales system, there is always a core philosophy. “The value of the product must be protected throughout its life cycle.” Therefore, each project has its own identification profile. Clearly stating the materials, technical specifications, processing history and maintenance list. The after-sales team maintains a regular inspection schedule every 3 or 6 months. This helps to detect early any risks of changes due to environmental conditions.
The technical hotline operates 24/7, ready to receive any requests at night if needed. The repair and replacement process always complies with brand standards. Ensure that all materials used are of the correct type as committed. For me, the role of an architect does not stop at the drawing. I continue to follow each customer closely, as a long-term companion to the space they use every day. And that is what makes Proce different. We do not just make interiors, we take care of it to the end.
Conclude
When closing the door of the president’s office after the most recent maintenance, I suddenly realized: a beautiful space never stops at the handover day. With Proce, the journey of caring for the president’s office interior is a long-term commitment. Where every detail is preserved so that time cannot fade the quality. I always believe that customer peace of mind is the highest standard for a successful project. And if you also want a leadership space to be fully accompanied like that, Proce is always ready to walk with you in the next story.
PROCE – TOTAL LUXURY OFFICE SOLUTION
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